RENTAL TERMS AND CONDITIONS


1. Definitions

2. Application

3. Requirements

4. Vehicle Reservation

4.1. Booking conditions
4.2. Amendment & Cancellation policy
4.3. Free cancellation option
4.4. Price rates
4.5. Payment / Deposit

5. Rental period

6. Territorial restrictions

7. Date and place of the Vehicle delivery (Annecy / Geneva / Annemasse)

7.1. Vehicle storage

8. Collection of the Vehicle

8.1. Documents to be produced
8.2. Security deposit
8.3. Vehicle delivery

9. Return of the Vehicle

9.1. Return of the Vehicle outside of the agency opening hours
9.2. Late restitution

10. Responsibility

11. Use / Vehicle maintenance

11.1. Immobilization of the Vehicle

12. Tenant obligations

13. Landlord obligations

14. Vehicle ownership / Sale / Sublease

15. Insurance / Damage waiver

15.1. Basic insurance
15.2. Deductible

16. Europe Assistance 24/24

16.1. Breakdown / Towing assistance
16.2.  « Punctured Tire » assistance
16.3.  « Fuel replenishment » assistance
16.4. Waiting for repair
16.5. Back home

17. Exclusions

18. What to do in case of damage?

19. Termination

20. Use of personal information

21. Applicable law / Litigation

1. Definitions

Landlord: the converted van rental company named Auto’N’Home® Single Owner Limited Liability Company with a capital of €5000 (five thousand Euros), registered under the SIRET number: 881 693 998 00018; Contact: Phone: +33 (0) 6 46 82 33 25 / email: contact@autonhome.fr; website: www.autonhome.fr / 62, Chemin de Mougny 74270 CHILLY.

Tenant: the individual in whose name the rental contract is undertaken and, by default, the drivers registered in the rental contract.

Vehicle: the converted van rented by the Tenant and detailed in the « Campervans » tab of the website. The term « Vehicle » includes all options and equipment provided with the van on the rental day.

Rental contract: includes the booking confirmation, the Vehicle delivery receipt, the listed enclosures, riders that might be signed later by either party at the end of the contract, and the Rental Terms and Conditions (referred to hereafter “RTC”).

The reception of the « booking confirmation » which finalize the booking implies total acceptance of the RTC below.

2. Application

These RTC are in accordance with the rules of contract law and competition law.

The RTC apply to the rental of the Vehicles and to all contractual relations between the Landlord and the Tenant.

The purpose of the RTC is the rental of the Vehicle identified and designated by the parties.

This Vehicle is freely chosen by the Tenant who declares himself an informed user and will be in care of it within the meaning of Article 12542 of the French Civil Code.

With this document and at the request of the Tenant, the Landlord commits to rent the ordered Vehicle in perfect working condition. The Landlord also commits to deliver all accessories included with this Vehicle for normal use.

The rented Vehicle and the included accessories are precisely identified in the booking confirmation received by email or by mail at the Tenant’s address.

The Tenant will use the Vehicle by payment of the full amount of the rental.

Deviating from the RTC below is subject to the express prior and written acceptance from the Landlord in agreement with the Tenant.

3. Requirements

In order to rent a Vehicle, the Tenant must:

– be at least 21 years old;

– hold a French or European driving license for at least 3 years (Holders of a non-European driving license must provide an international driving license with photograph and translated in French. Required documents must be legible and copies are not admissible.)

– settle the amount of the deposit (which will confirm the booking, by bank transfer or by providing a credit card number).

4. Vehicle Reservation

4.1. Booking conditions

– The Tenant will be able to make a reservation by phone with our booking service at the (+33)6 46 82 33 25 or directly online on the website www.autonhome.fr.

– A Vehicle will then be presented to the Tenant (depending on the number of people) and he may choose the material options to complement his trip, subscribe or not to the free cancellation option, and chose the insurance option (see 15.2).

– The booking offer will be sent to the address given by the Tenant who will be asked to give his credit card details in order to complete the booking by settling the amount of the deposit. The Tenant will also have the choice of other payment options (see 4.5.).

– Once the deposit settled, the final confirmation will be sent to the client and constitutes an agreement of both parties.

4.2. Amendment & Cancellation policy

If the Tenant or the Landlord wants to change or cancel the booking, he will have to advise the other party respecting the deadline detailed below.

4.2.1. Cancellation policy

In case of cancellation by the Tenant, one of two cases will apply:

The Tenant did not subscribe to the free cancellation option:

– If the cancellation is made more than 31 days prior to the management of the Vehicle, no fee will be charged.

– If the cancellation is made between 30 and 20 days before the management of the Vehicle, 30% of the total price of the reservation will be charged.

– If the cancellation is made between 20 and 7 days before the management of the Vehicle, 40% of the total price of the reservation will be charged.

– If the cancellation is made less than 7 days before the management of the Vehicle, 50% of the total price of the reservation will be charged.

The Tenant subscribed to the free cancellation option:

– If the cancellation is made more than 7 days before the management of the Vehicle, no fee will be charged.

– If the cancellation is made less than 7 days before the management of the Vehicle, 50% of the total price of the reservation will be charged.

4.2.2. Amendment of lease by the Tenant

Any change of date regarding the extension of the rental period or being outside of the deadlines detailed above in the cancellation policy will be free of charge. For any other cases, the cancellation rules apply to the number of days imputed to the initial booking.

4.2.3. Amendment of lease by the Landlord

In the event that the Landlord is not able to deliver the ordered Vehicle, the Tenant will be immediately contacted and a replacement Vehicle will be proposed to him. If the replacement Vehicle is part of a higher range, the upgrade will be free of charge. If the replacement Vehicle is part of a lower range with the agreement of the Tenant, the price will be adjusted accordingly.

In the event that no other Vehicle is available and in case of force majeure (damaged Vehicle, theft, fire, storm, forces of nature) the Tenant will automatically obtain a refund of the total amount of the booking. In all cases described above, the Landlord may not be held responsible by the Tenant and no claim for compensation shall be admissible, other than the repayment of the amount committed in the Vehicle rental.

4.2.4.   Change during the rental period

If the Tenant wants to extend his trip during the rental period, he must contact the Landlord. If both parties agree on the amendment terms, the Landlord commits to send the amended contract by email to the Tenant. This new contract will replace and void the initial one, and the Landlord may charge immediately the additional rental fees on the Tenant credit card.

No refund of the amount fixed on the rental contract will be admissible for any amendment intending to shorten the rental period.

4.3. Free cancellation option

The Tenant may subscribe to a free cancellation option at the time of the booking. Once subscribed, the option covers all cancellation fees except if the cancellation is made less than 7 days before the management of the Vehicle (see 4.2.1.).

4.4. Price rates

The total amount of each booking will appear in the booking offer sent to the client address. This rate includes:

– the amount of the Vehicle rental (and its fixed options detailed in the « Campervans » tab of the website) depending on the chosen tariff period,

– any option or equipment added by the client and detailed in the booking offer,

– the VAT share (all rates include VAT),

– the cooking tools,

– the gas bottle,

– a kilometer package of 250km/day

– the basic insurance and Europe Assistance 24h/24 (see 15. and 16.).

Any item not listed above will not be included in the booking amount and the Tenant will be charged for the additional fees, unless written and signed agreement between both parties.

4.5. Payment / Deposit

Booking offer will be confirmed only after the Landlord receives and collects the deposit amount. Only credit card payment, check or bank transfer are accepted (see 4.1.).

The deposit equals to 50% of the total amount of the booking. If the client does not confirm a booking offer by paying the deposit amount within 7 days, the ordered Vehicle will automatically be available for another customer. During high season, the Landlord may shorten this deadline but will notify it in the booking offer.

The remaining balance must be paid in full the day of the collection of the Vehicle, at the latest. One week before the rental period, the client will receive an email enabling him to prepay this remaining balance.

5. Rental period

The minimum rental period is two days, except during high season (July and August) where the minimum rental period will be seven days. During this period, the collection of the Vehicle will only be on Saturdays from 9:30 a.m. onwards and the return on Fridays until 6 p.m.

The rental period lasts from the day the Tenant collects the Vehicle, at the place agreed by both parties, until the day the Tenant returns the Vehicle.

Any amendment to this rental period must be subject to agreement between both parties.

Every started day will count as a rental day and must be paid to the Landlord, except special agreement between both parties.

It is the Tenant’s responsibility to inform the Landlord of any delay or impediment preventing him to return the Vehicle at the date and time stipulated in the contract.

6. Territorial restrictions

The rented Vehicle can travel outside the territory of France, as long as it travels inside the European Union (Switzerland included).

Any travelling outside of this area will stop any insurance and assistance coverage and could justify payment of damages to the Landlord, particularly in cases of non-compliance with local regulations.

7. Date and place of the Vehicle delivery (Annecy / Geneva / Annemasse)

The Landlord commits to deliver the Vehicle at the place and time agreed by both parties in the rental contract. Time delivery should be within business hours of the rental agency Monday through Friday from 9:30 a.m. to 6 p.m. However, another delivery time may be scheduled only after consultation and agreement of the Landlord and for an additional fee.

The Landlord and the Tenant commit to inform the other party in case of delay or incident occurring during the delivery of the Vehicle. The Tenant shall not be entitled to claim compensation in case of delivery delay from the Landlord.

Delivery points and their itineraries are detailed in the part « Delivery » of the website.

The delivery point « Ferney-Voltaire » mentioned on the website is followed by the indication « Geneva Airport 10min by bus ». The Landlord may not be held responsible if the Tenant failed to take account of the itinerary to this meeting point in the « Delivery » part of the website.

The Vehicle delivery at the Annecy train station is charged €15 for its collection and €15 for its return.

The delivery of the Vehicle at the Geneva Airport (cf. Ferney-Voltaire) is charged €20 for its collection and €20 for its return.

The delivery of the Vehicle at the Annemasse train station (cf. Ferney-Voltaire) is charged €20 for its collection and €20 for its return.

The collection and return of the Vehicle at the rental agency (to the address: 62, chemin de Mougny 74270 Chilly) is free of charge.

The Tenant can choose to collect the Vehicle at one location point and return it at another one, the corresponding charge will apply.

7.1. Vehicle storage

If the Tenant collects the Vehicle at the rental agency, he has the possibility to leave his own Vehicle there. He will have to hand its keys to the Landlord.

The Landlord shall not be held responsible under any circumstances of any damage, theft or attempted break-in on the Tenant’s personal Vehicle during all the storage period.

The storage period matches the rental period and dates and is free of charge.

8. Collection of the Vehicle

8.1. Documents to be produced

Once arrived at the rental agency or delivery point, the Tenant must present the following documents:

– a valid ID (passport, identity card),

– a valid driving license,

– a credit card under his name for the full rental payment,

and give

– an imprint of the credit card or write a check (from a French bank only) allowing the security deposit of €2,000, in addition to the rental amount (see 8.2.).

If any of these documents is missing, or if the security deposit is not granted by the Tenant’s bank institution, the rental contract is automatically cancelled and the booking deposit will be cashed as damages. 

8.2. Security deposit

A security deposit of €2,000 is requested before the collection of the Vehicle. There are two possible ways to provide this security deposit:

– a credit card imprint on the departure day: the Tenant must above all ensure that they are sufficient funds on his bank account or ensure that his bank authorizations allow pre-authorization of withdrawal of this amount. This procedure should be anticipated for more peace of mind.

– a check from a French bank and cashable in France. In this case, the check will not be cashed, except in case of fees once the Vehicle returned.

In both cases, the Landlord can keep this security deposit during eight days after the end of the Vehicle rental. The Landlord will then cancel or destroy (in case of a check) the security deposit. This time may allow the Landlord to reveal any attempt at damage cover-up on the Vehicle, in which case the security deposit will be cashed with the amount of noted damage.

The security deposit may be used to cover the amount of the deductible in case of accident or any damage caused by the Tenant and any penalty, breakage or loss of equipment or Vehicle option.

Having subscribed at any additional insurance package (see 15.3.) does not change the security deposit amount, only the amount of the deductible in case of damage or accident covered by the insurance (see 15.2.).

The security deposit shall under no circumstances be used as an extension of the rental period.

8.3. Vehicle delivery

The Tenant commits to collect the Vehicle at the date, hour and place agreed on the rental contract. If the Tenant fails to this obligation and without advance warning to the Landlord, the deposit amount will be held as damages and the booked Vehicle will automatically be available for another customer.

Only the Tenant (or an additional driver registered in the booking) can sign the Vehicle delivery receipt including the inventory and condition report.

Signing the delivery receipt, the Tenant acknowledges:

– the date and time of the Vehicle collection,

– the Vehicle mileage,

– the fuel level,

– the presence of every options requested by the Tenant,

– the state of the Vehicle as specified on the delivery receipt,

– the submission of the Vehicle documents and instruction manuals.

If the Tenant expresses reservations about the condition of the Vehicle, they must be documented on the delivery receipt and directly countersigned by the Landlord.

The said « delivery receipt » is an integral part of the rental contract.

9. Return of the car

The Vehicle must be returned at the place, date and time initially planned on the rental contract.

The Vehicle must be returned clean on the inside and outside. Bedding, pillow cases and dirty linen must be placed in the bag provided at the departure for that purpose. Otherwise, a cleaning fee of €150 may be charged.

The Vehicle must be returned with a full tank. Otherwise an extra fee of €20 will be charged in addition of the price of the missing quantity (current day rate).

It is not necessary to return the Vehicle with a full tank of clean water or gas. However, it is imperative to empty the gray water in a dump station before the return of the Vehicle. Toilets must be emptied and cleaned, on pain of a €100 fine.

Exceeding the mileage of the basic kilometer package of 250 km/day will be charged €0,30/km incl. VAT, except if the Tenant subscribed to the Medium or Premium package (see 15.3.).

The Vehicle must be returned with all the equipment and accessories delivered the day of its collection and in good working condition. Otherwise the Tenant may be charged with the purchase price of these equipment plus 10% (price list available at the agency).

The Tenant must also return Vehicle documents and instruction manuals. If they are not returned or lost, the Landlord may charge a €50 penalty.

Any tire abnormally damaged and not replaced by a new one from the identical brand and type, will be charged, except if the Tenant subscribed the « Premium package » additional insurance (see 15.3.).

The Tenant will also bear the costs of repairs caused by misuse or poor maintenance of the rented Vehicle. The amount of the costs will be determined by a professional mechanic, based on its hourly rate. If a disagreement occurs between the parties about the needed repairs, an expert will be designated, at the expense of the Tenant, and only its expertise will prevail in the resolution of the dispute.

The Tenant shall be held entirely responsible for the rented Vehicle rehabilitation costs in case of damages not covered by the insurance.

9.1. Return of the Vehicle outside of the agency opening hours

If the Tenant returns the Vehicle in the absence of the Landlord (outside of the agency opening hours), the Vehicle remains the Tenant’s responsibility until the reopening of the agency. The Tenant must properly park the Vehicle in the space agreed by both parties. If the Vehicle is damaged or stolen before the Landlord collect it, the Tenant will be charged with the costs without, however, exceeding the amount of his deductible (see 15.2.).

The Landlord will make the Vehicle inventory and condition report as soon as the agency opens. This report will then be sent to the Tenant’s email address who shall accept it without any reservation in any cases.

9.2. Late restitution

If the Tenant does not return the Vehicle at the end of the booking period, the Landlord shall charge his credit card with a €200/day fine, in addition of the basic daily rate determined by the rental period season. The Landlord may also pursue a prosecution for non-restitution of the Vehicle and breach of trust.

10. Responsibility

The Tenant shall be liable for the entire rental period, from the time and date of the delivery to the return of the Vehicle to the Landlord.

The Tenant will be held responsible for the risks of deterioration of the Vehicle, its loss, theft, partial or complete destruction, for as long as the Vehicle remains in his custody, without exceeding the maximum amount of his deductible (see 15.2.).

The Tenant commits to immediately inform the Landlord of any mechanical incident or damage to the Vehicle and/or its accessories under penalty of incurring his responsibility.

The Tenant will have to comply with existing prevailing regulations, provisions and acts of administration. He will also ensure compliance with driving authorizations, traffic regulations and tax legislation in France and in other countries visited.

The Tenant is financially liable for any tickets and (financial and criminal) sanctions during the rental period: speeding violation, parking, toll charges, etc. If the Landlord receives a fine concerning a Vehicle after the rental period, he will notify and collaborate with the competent authorities and provide all the Tenant’s details at his disposal.

11. Use / Vehicle maintenance

The Tenant commits to take good care of the Vehicle, both in its use and its maintenance.

Smoking is strictly prohibited in the Vehicle.

Pets are tolerated as long as the Tenant takes full responsibility for any damage caused by them.

The Landlord must ensure to provide an instruction manual and maintenance prescriptions of the Vehicle to the Tenant, which he shall read carefully and return at the end of the rental period. The Tenant commits to comply with the prescribed standards.

The Tenant commits to use the Vehicle in normal conditions and must maintain it in good working condition. The rented Vehicle must stay on carriageways. Flooded passages are prohibited and the Vehicle must not be in contact with salt water. Any involvement to any kind of races with the Vehicle is prohibited. Towing another Vehicle is not allowed.

He shall keep a close watch on any Vehicle warning light or abnormal behavior at any time. If any of these situations were to occur, it is primordial to immediately inform the Landlord. The Tenant may also organize the repatriation of the Vehicle in a garage or any other safe location.

Any mechanical or visual modification (inside and outside) of the Vehicle is prohibited without the Landlord’s approval.

In case of a long rental period or a large number of kilometers, the Tenant commits to check the engine fluids levels (oil, water, break) and tire pressure.

11.1. Immobilization of the Vehicle

In the event of immobilization of the Vehicle, no claim for compensation or tariff reduction shall be admissible as long as the Landlord is not responsible for the immobilization.

12. Tenant obligations

As long as the Tenant possesses the abilities of usage, control and direction on the Vehicle, he shall be deemed to be in custody and, as such, held responsible on the legal ground of the article 1242 of the French Civil Code.

The Tenant is discharged of the custody of equipment only in the following cases:

– during the repairing time, when occurring on the initiative of the Landlord,

– in case of theft, from the moment of the filling complaint made to the competent authorities. The Tenant must transfer the filling complaint to the Landlord and any other document related to the damage.

13. Landlord obligations

The Landlord ensures that the Vehicle is in good working condition at the moment of collection by the Tenant.

Any Vehicle failure put on the Landlord’s account involves the suspension of the lease during the repairing time. The rental period will then be extended to match the period of the intervention.

In the event of an extended immobilization of the Vehicle following an important failure on the Landlord’s account and preventing the continuation of the rent, the Landlord will automatically refund the unused rental days.

14. Vehicle ownership / Sale / Sublease

The Vehicle is the exclusive property of the Landlord during the whole rental period.

The Tenant is compelled to uphold the Landlord’s right of ownership at any time and by any means.

It is therefore prohibited to transfer, pledge or hypothecate the rented Vehicle.

Subletting the Vehicle or using it for paid conveyance of passengers is prohibited.

15. Insurance / Damage waiver

15.1. Basic insurance

Every Vehicle has a basic insurance that covers:

– Motor third-party liability with no cost limit

– Legal Defense with no cost limit

– All Accidental Damages / Vandalism / Forces of nature, with a €2,000 deductible, incl. VAT.

– Natural Disasters / Fires, storms, forces of nature / Theft, theft attempt with a €2,000 deductible, incl. VAT.

– Personal Accident insurance

15.2. Deductible

Insurance may claim a deductible in the above detailed cases. The €2,000 security deposit required at the Vehicle collection will allow to finance the amount of this deductible.

15.3. Additional insurance packages

During the booking of the Vehicle, additional insurance packages will allow to reduce the deductible from €2,000 to €300. The Tenant may or may not subscribe to these options. These additional insurance packages may be added and charged the day of the collection of the Vehicle.

The detail of each package will be visible in the “Insurance” tab of the website www.autonhome.fr and will be added to each booking offer depending on the option chosen by the Tenant.

16. Europe assistance 24/24

16.1. Breakdown / Towing assistance

The assistance company will provide breakdown assistance of the Vehicle on site or its towing to the closest garage, up to €300, in case of:

– breakdown,

– material damage, fire, theft or theft attempt,

– lost, stolen or damaged Vehicle key or error of fuel.

If the keys are locked inside the Vehicle, the assistance company will only cover the trip of the breakdown mechanic, all other costs will be the Tenant’s responsibility.

Fuel and repair costs are the Tenant’s responsibility.

This assistance does not cover punctured tire or fuel failure.

16.2.  « Punctured tire » assistance

In case of punctured tire, the assistance company asks a mechanic to come replace the punctured tire with the Vehicle spare wheel.

The assistance company covers the travel costs of the mechanic or the towing assistance up to €300.

If the spare wheel is missing or unusable due to the fault of the Tenant, he will bear all costs.

NB: With the “Premium Package” additional insurance, the Landlord covers tire repair or replacement (see 15.3.).

16.3.  « Fuel replenishment » assistance

In case of fuel failure, the assistance company organizes and covers the towing of the Vehicle to the closest gas station.

The assistance company covers the towing costs up to €300. Fuel costs are the Tenant’s responsibility.

16.4. Waiting for repair

If the Vehicle is stolen or immobilized up to 24 hours in France or up to 72 hours abroad, and if the Tenant wants to wait for the Vehicle repair, the assistance company covers:

– in France: one night in a hotel up to €80 per person,

– abroad: three nights in a hotel up to €80 per night, per person.

The assistance company only covers the hotel accommodation with breakfast.

16.5. Back home

If the Vehicle is stolen or immobilized more than 24 hours in France or more than 72 hours abroad, the assistance company organizes and covers the Tenant and other passengers’ trip back to their home country ; by plane in Economy class, by train in First class, or by taxi for a distance of 100 km or with a rental Vehicle (in France only).

NB: The 24 hours a day 7 days a week assistance is only available in the countries where the Vehicle is allowed to circulate (see 6.).

17. Exclusions

The Vehicle insurance does not cover any damage caused by the Tenant due to non-compliance with the responsibilities described in this contract, regarding lack of maintenance or misuse of the van.

Consequently, any claim for insurance or assistance coverage will not be admissible in the following cases:

– the Vehicle is located outside of the territorial restriction,

– the driver(s) is not registered on the rental contract,

– the driver(s) made a wrong registration of the Tenant during the booking,

– the driver(s) drives under the influence of drugs or alcohol.

And are not covered by the insurance:

– any repair resulting of the Tenant’s misuse of the Vehicle,

– any inside and/or outside Vehicle damage caused by the Tenant’s misuse (examples: upholstery tear, tent canvas tear, damage of furniture, etc.),

– any object and personal belonging left inside and/or on top of the Vehicle,

– any tire damage (punctured or other) except if the Tenant subscribed to the additional insurance “Premium package” (see 15.3.),

– any glass breakage, if no additional insurance package was subscribed,

– any ticket or fine during the Vehicle rental period.

18. What to do in case of damage?

18.1. In case of accident (third party involved)

In case of traffic accident with a third party involved, the Tenant commits to:

– fill in an accident report provided with the Vehicle specifying the responsibilities conditions of the accident,

– write down on the same document the contact information of the third party involved in the accident and his insurance contact,

– warn the Landlord as soon as possible so he can coordinate potential assistance and insurance coverage of the Vehicle.

18.2. In case of breakdown or incident

In case of breakdown or incident, the Tenant commits to:

– contact the assistance in order to be helped out,

– then contact the Landlord to keep him informed of the situation, so that he can directly contact the assistance if necessary,

– keep all invoices that may justify a refund from the insurance or from the Landlord (if a wearing part is broken, the Landlord will reimburse the costs the Tenant put forward. Warning: make sure the Auto’N’Home agency is invoiced).

18.3. In case of theft or vandalism

In case of theft or vandalism, the Tenant commits to:

– contact or report to the competent authorities to fill a complaint,

– contact immediately the Landlord so that he can declare the damage to the insurance of the Vehicle.

19. Termination

The lease may be terminated before it ends only with a mutual agreement between both parties, except in the event of a failure of performance mentioned below.

Indeed, the Landlord may terminate the lease in his own right, without further notice, including in the event of one of the following breaches:

– omission of an essential element at the moment of the collection of the Vehicle (cf. Collection of the Vehicle),

– payment method not accepted at the delivery of the Vehicle,

– the Tenant’s behavior is of such a nature as to prejudice the Landlord’s right of property on the Vehicle.

If the Tenant fails to meet one of his obligations, the Landlord may take the necessary precautionary steps to redress the Tenant’s neglect, without prejudice to the application of the provisions about the return of the Vehicle. In all of these cases, the Landlord may keep the amount of the deposit commensurate with the 50% of the booking. If the Tenant already collected the Vehicle, the Landlord may ask its immediate return.

20. Use of personal information

The Tenant agrees the collection of his personal information by the Landlord (address, phone number, email…). This information is confidential and will not be disclosed. This information will be used to:

– secure the Vehicle booking and the settlement of the rental contract;

– develop the Landlord’s database (archiving of clients’ information after a rental, emailing of promotions with the Tenant’s approval…)

– settle any dispute and enforce the rental terms and conditions.

In accordance with the law, the Tenant has the right to access, modify, rectify and delete any data collected by the Landlord. He may exercise that right writing by post to AUTO’N’HOME – 62 Chemin de Mougny – 74270 CHILLY or by email to contact@autonhome.fr.

The Landlord will archive the personal information on a reliable and sustainable support in order to provide a true copy in accordance with article 1348 of the French Civil Code. The converted van Landlord’s archives shall be deemed by the parties to be proof of communications, bookings, payments and transactions occurring between them. The Tenant can access these archives on demand by mail or email to the Landlord’s agency.

21. Applicable law / Litigation

The rental contract is subjected to the French law both for its interpretation and for its implementation.

In case of a dispute, the Tenant shall:

– Firstly, turn to AUTO’N’HOME – 62, Chemin de Mougny – 74270 CHILLY, or email; contact@autonhome.fr to solicit an amicable settlement of the dispute.

– If this first point did not enable to solve the conflict, the Tenant shall contact the following Consumer Ombudsman, his contact details will be provided be the Landlord.

– Eventually, if no solution has been found between the Landlord and the Tenant, the matter will go to competent court.

April 28th, 2020